FAQ

FREQUENTLY ASKED QUESTIONS

 

We take great pride in providing the best service possible to our customers. We understand that you may have questions, so we have provided the answers below to our Frequently Asked Questions.


» What is your return/exchange policy? How do I return an item?

» How can I check the status of my order?

» Can I change my order?

» What credit cards do you accept?

» How do you charge sales tax?

» What is your policy on privacy?

» Who should I contact if I have further questions?



What is your return/exchange policy? How do I return an item?
We accept the return or exchange of unworn, unused, and unwashed merchandise for up to 30 days from the date of original purchase. Your return request must be accompanied by the original receipt and packaging, and refunds will be made in the form of original payment. Please note that all final sale items may neither be returned nor exchanged. For more details, visit our Return/Exchange page.

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How can I check the status of my order?
You can check the status of your order by contacting us here or e-mailing spnashville@southernpolished.com directly. We will respond to all emails promptly.

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Can I change my order?
Sure - send changes to spnashville@southernpolished.com. We will be happy to make changes to your order as long as it hasn't already shipped.  Custom orders may not be changed once your sandal has started to be made. 

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What credit cards do you accept?
Visa, Mastercard, American Express and Discover.

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How do you charge sales tax?
By law, a sales tax of 9.25% will be charged on all items shipped within Tennessee.

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What is your policy on privacy?
We respect your right to privacy and only collect information necessary for us to complete your order or to contact you regarding the status of your order. We will not sell or share your name or personal information with anyone.

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Who should I contact if I have further questions?
Always feel free to contact our shop here if you have any questions, comments, or concerns. For press inquires, email trent@southernpolished.com.

 

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